FREQUENTLY ASKED QUESTIONS

Just send us an email at love@yuma-labs.com or we are happy to help you out. 

We accept PayPal, Bancontact, iDeal and Credit Cards (Maestro, Visa, Master Card, American Express). All payments are secure and encrypted. 

Currently this is not possible. Soon our sunglasses will be available in other shops as we are setting up partnerships. Keep an eye on our social media or subscribe to the newsletter to find out more.

Yes we can customise our products for your company or event. Please reach for more information on love@yuma-labs.com.

No, actually it's not. We get this question quite regularly. Recycling 'post consumer' waste like soda bottles is quite a labor intensive process which makes our recycled 3D printing ink more expensive than 'virgin' plastic.

We do our utmost best to make the best sunglasses in the world. If you have received a damaged pair of sunglasses by mail, then please send us an email at love@yuma-labs.com, we will provide a free repair service with free shipping. 

Yes we can customise our products for your company or event. Please reach for more information on love@yuma-labs.com.

Currently this is not possible. Soon our sunglasses will be available in other shops as we are setting up partnerships. Keep an eye on our social media or subscribe to the newsletter to find out more.

Pretty much everywhere on planet earth. 

Worldwide shipment is 4,9 euros only, unless you sign up to the newsletter, then all shipping is totally free. This includes the cost for offsetting all CO2 emissions from shipment and handling, as well as all return and exchanges. Only good stuff.

We do not include the track and trace number in our shipping confirmations. But if you want more information on your shipping you can send us an email at love@wryuma.com

Did you order a package but have not received it yet? Send an email to love@yuma-labs.com with your name and order number and we will check the status of your shipment. 

We do our utmost best to make the best sunglasses in the world. If you have received a damaged pair of sunglasses by mail, then please send us an email at love@yuma-labs.com, we will provide a free repair service with free shipping. 

Yes. We have a 100 day return policy with free return shipping.

Want to exchange your sunglasses for another model? Changed your mind and would like to receive your money back? No hard feelings, we will refund the full amount including shipping costs. 

To exchange or return your sunglasses, simple send an email to love@yuma-labs.com with your request. We will then send you a return shipping label which you can attach to the box in which you received the product. A courier will then come and collect the package. 

Yes, it is. You have 100 days to change your mind and exchange or return the sunglasses. No questions asked. The product must be in the same condition as when you received it and in the original packaging.  

We provide a free repair service, even if you have broken your own sunglasses by accident, you just pay for the shipping costs. If you believe the sunglasses broke because of a production error then shipping is, of course, on us. Send us and email at love@yuma-labs.com to get in touch.

The future is circular. For us it is not enough to use recycled materials, we want to go further, together with you. By returning your old sunnies we can recycle them again. We take your sunglasses apart and turn the frame again into 3D printing ink so we can 3D print new sunglasses. You then receive a discount in our store.

For belgian customers it doesn't cost a thing. Request your free shipping label by leaving your information here. For international customers we have another solution, please check the 'close loops' FAQ below.

The unique product code is written on the inside of one of the temples of your sunglasses.

Our first frames do not have a product code yep. So if your pair does not have a product code, you were one of our early adopters. We know you received your sunglasses in 2018 or beginning of 2019.

The pair of sunglasses will be taken apart. If the frame cannot be reused it will be shredded. The shredded plastic will then be turned into a filament, which is the ink of the 3D-printer. Like this we can 3D-print new sunnies from your old sunnies ;).

No, currently we can only recycle the plastic of the frame. We are experimenting with a completely new type of material for the coloured lenses that is completely recyclable; so stay tuned. Als for the hinge we are close to finding a suitable way to recycling theses.

No, the pair of sunglasses that are send back will go through a quality check. The parts that are still impeccable will be reused.

We are currently looking for other ways of thanking our customers that send back their sunnies. We will keep you posted.

We are testing our free service in Belgium but we are working very hard on expanding it worldwide.

In the meantime you can send back your old sunnies in a normal sized enveloppe with the necessary international postage stamps. Besides the discount for the sunglasses we will give you an additional discount of €5 to compensate for the shipping costs. But keep an eye on our social media and newsletter for when we launch our integrated international return service soon.

If you have any suggestions for an international partner helping us to return the sunglasses, feel free to contact us at love@yuma-labs.com.

You can send your sunglasses to:

Yuma Labs
Lange Winkelhaakstraat 26
2060 Antwerp
BELGIUM